Refund Policy

Last updated: October 2, 2026

1. Scope and general policy

This policy applies to paid Skaym Mold Studio downloadable software purchased through Freemius checkout, including Freshie Mold Maker and any other Skaym app sold through that checkout unless product-specific checkout terms state otherwise.

Skaym Mold Studio currently uses Freemius's No Refunds policy for downloadable software. Under Freemius's current purchase terms, if you change your mind and have not yet downloaded, used or otherwise accessed the paid software, a full refund is available on request within 14 days of purchase. Once the software has been downloaded, used or otherwise accessed, refund requests are generally handled case by case and may be declined unless applicable law requires otherwise.

Nothing in this policy removes consumer rights that cannot legally be excluded or waived. The purchase terms presented by Freemius at checkout and mandatory law applicable to the transaction also apply.

2. Monthly subscriptions

Cancelling a Monthly subscription stops future renewals according to the billing terms that apply to the purchase. Cancellation does not automatically refund a payment that has already been processed. Any refund request is handled under the Freemius purchase terms shown at checkout, this policy and applicable law.

3. Lifetime (Buy Once) purchases

A Lifetime (Buy Once) purchase has no recurring subscription charge. Any refund request is handled under the Freemius purchase terms shown at checkout, this policy and any mandatory law that applies to the transaction.

4. Regional consumer rights

Freemius may present region-specific consumer-rights notices or waivers at checkout where required, including digital-content cooling-off information for eligible EU buyers. Those checkout notices and any mandatory consumer law that applies to the transaction remain effective even where this site describes the product as using a No Refunds policy.

5. Refund requests

If you believe a refund should apply, contact Skaym Mold Studio support with enough information to identify the purchase, such as the purchase email and order details. Do not post your license key publicly.

Requests are handled according to the purchase terms presented through Freemius at checkout, this policy and the legal requirements that apply to the transaction.

6. Payment disputes and chargebacks

Payment disputes and chargebacks are handled by Freemius and the relevant payment provider according to the transaction, applicable policy, available evidence and applicable law.

7. Payment processing and taxes

Purchases made through Freemius checkout are processed by Freemius as Merchant of Record. Where a refund is approved or legally required, payment and any applicable tax adjustments are processed through the relevant checkout or payment system according to its rules.

8. Contact

Use the Skaym Mold Studio support page or email skaymmoldstudio@gmail.com for refund or purchase questions.